MASTERS OF CHOREOGRAPHY ONLINE PRODUCT AND TICKET RETURNS INFORMATION 

NOVEMBER 2019

PRODUCTS REFUND POLICY

At Masters of Choreography (MOC) we take pride in our quality products and services and we value you, our customers. If at any time you feel our products do not meet your requirements please contact our Support Team by email at info@mastersofchoreography.com or via our website at https://www.mastersofchoreography.com/contact-us . Our Support Team will answer your emails between 9am – 5 pm (AEST) Monday to Friday.

If you are unhappy with your purchase, received a faulty item or simply chose the wrong one, please follow our simple returns process below. 

  • You must provide us with evidence that your MOC product was purchased from Masters of Choreography.

  • Returns for an exchange or refund are available for products that are damaged in transit (ie: before you received it), faulty out of the box or otherwise do not satisfy the statutory consumer guarantees ("Consumer Guarantees") included in the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases) (please see below regarding the Australian Consumer Law and Consumer Guarantees Act 1993).

  • Please note that there is no right to an exchange or refund if you simply change your mind about a Product or if you incorrectly placed your order.  However, for items where an incorrect colour, style or model has been chosen, as long as the product is returned in its original packaging within 30 days after the product is delivered, MOC may decide in discretion to offer you a credit or exchange. Note that in these circumstances no credit or exchange will be issued until a return authority ("RA") has been generated and the item has been returned to MOC and inspected. Additional shipping charges may apply depending on the size of the product. Please contact the MOC Support Team as set out below if you would like to discuss this. 

  • Unless you are returning your product because it is faulty or otherwise does not comply with a consumer guarantee under the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases) ("Consumer Guarantee"):

1. you must contact the MOC Support Team as set out below first to generate a RA;

2. your product(s) must be returned in the original packaging;

3. if applicable, the Products must be unopened; and

4. delivery charges are non-refundable.

  • If you are returning your product because it is faulty or otherwise does not satisfy the Consumer Guarantees, to ensure the most efficient processing of any return, before returning any Product to us please contact the MOC Support Team as set out below to generate a RA first.  This will help MOC track your product and the reason for the return. 

  • Refunds, credits and exchanges are based on the price paid for the original product. If, however, your product is exchanged because it is faulty or otherwise does not satisfy the Consumer Guarantees included in the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases), the replacement product must be an identical type or of equivalent value to the original product. 

This process is in addition to any further rights you may have under the Australian Consumer Law (Australian purchases) and Consumer Guarantees Act 1993 (New Zealand purchases).

  • Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods otherwise fail to meet a consumer guarantee in the Australian Consumer Law.

  • New Zealand Customers: Under the Consumer Guarantees Act 1993 (CGA), you are entitled to a replacement or refund for a failure of substantial character and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality or fail to comply with another guarantee in the CGA.

 

GOODS DAMAGED IN TRANSIT/FAULTY GOODS

We understand the disappointment in opening a new product only to see it damaged so there are no additional charges for out of box failures to get sent back to MOC for a refund or exchange. Please contact MOC at info@mastersofchoreography.com to arrange for your order to be exchanged or refunded. 

HOW DO I RETURN/EXCHANGE MY MOC ONLINE PURCHASE?

Please make sure you have read and understand our returns information. Three easy steps:

1.    To arrange a return or exchange, please contact our MOC team at info@mastersofchoreography.com to initiate a returns/ exchange process. You must include with the returned product evidence that your MOC product was purchased from MOC.  

2.    Wherever possible, and at MOC discretion, our team will also help to arrange a courier pick up of goods from you, however, MOC will not assume liability for items lost in transit that are yet to be received. A traceable shipping method is recommended. Our team will also advise on the documentation required to be attached to the returned item.

3.    When your return has been received and processed, MOC will process your refund or ship out your new item. Refund times may vary, but generally returns are fully processed within 7-10 business days from receipt of the product and evidence of purchase.

 

CREDITS AND REFUNDS

  • If your purchase is faulty or damaged before you received your order, and it is proven, MOC will happily replace your purchase with a new item or provide you with a refund. If your product otherwise fails to satisfy the statutory consumer guarantees included in the Australian Consumer Law (Australian purchases) or Consumer Guarantees Act 1993 (New Zealand purchases), you will be entitled to have your product replaced or have the amount paid for it refunded. In the case of replacement, no additional shipping charges will be added to your order and we’ll help arrange for the original product to be shipped back to us.

  • For items where an incorrect colour, style or model has been chosen, as long as the product is returned in its original packaging within 30 days after the product is delivered, MOC may decide in its discretion to offer you a credit or exchange but no credit or exchange will be issued until the item has been returned to MOC, inspected by MOC and a RA has been generated by MOC (contact our team at info@mastersofchoreography.com).

  • In these circumstances, if MOC agrees to offer an exchange, additional shipping charges may be applied depending on the size of the product.

  • Where applicable, refunds will be provided via the same form of payment used for your order.

  • Please choose MOC gift cards carefully as these cannot be returned or exchanged (unless they are faulty).

 

WHAT IF I CHANGE MY MIND?

Please choose carefully as refunds are not normally provided if you simply changed your mind. However, if the original product is in the original unopened packaging, MOC may offer a credit or exchange of the original product value. Please note, credits will only be issued once MOC has received and inspected the returned item.

THE AUSTRALIAN CONSUMER LAW (ACL) AND CONSUMER GUARANTEES ACT 1993 (CGA) (NZ)

Australia and New Zealand each have national regimes for consumer protection which include statutory consumer guarantees that cannot be excluded, limited or modified ("Consumer Guarantees"). These Consumer Guarantees give consumers a range of rights in respect of goods or services and a series of remedies against the supplier and manufacturer of goods or services if those goods or services fail to comply with one of the Consumer Guarantees.

The Consumer Guarantees include guarantees that:

  • the supplier has the right to sell the goods;

  • goods are of acceptable quality;

  • the goods are reasonably fit for any purpose for which goods of that kind are commonly supplied, for which the supplier represents they are reasonably fit, or which you make known to the supplier (unless the supplier warns you they are not fit for that purpose);

  • the goods correspond with any description by which they were supplied;

  • the goods correspond with any sample or demonstration model by reference to which they were supplied;

  • the manufacturer of the goods will take reasonable action to ensure that parts and facilities for repair of the goods are reasonably available for a reasonable period after the goods are supplied; 

  • the supplier and manufacturer will comply with any express warranty given or made by them respectively in relation to the goods; 

  • services will be rendered with due care and skill; and

  • services will be supplied within a reasonable time.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to choose a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods otherwise fail to meet a consumer guarantee in the Australian Consumer Law.

New Zealand: In New Zealand, you are entitled to a replacement or refund for a failure of substantial character and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to comply with another statutory guarantee.

For further information about consumer guarantees under the Australian Consumer Law, visit www.consumerlaw.gov.au. For more information about consumer guarantees under the Consumer Guarantees Act 1993, visit www.consumerprotection.govt.nz

 

TICKETING REFUND POLICY WHEN TICKETS SOLD DIRECTLY BY MASTERS OF CHOREOGRAPHY

TERMS AND CONDITIONS

Masters of Choreography (MOC), www.mastersofchoreography.com.au may at times sell tickets to their events directly via our own ticketing platform site or a site which can be managed by MOC such as Try Booking.

 

MOC will provide access to certain parts of the ticketing platform to the general public so that they may transact and interact with MOC. The following Terms and Conditions of Use and Purchase Policy (“these Terms”) have been created to ensure you are happy with your ticket purchase and that you fully understand the purchase process with MOC who uses a ticketing platform site to promote MOC’s events, sell tickets, make registrations and bookings.

 

SECTION 1: GENERAL

 

You must be 18 years or older to use this Service.

By using or visiting a MOC ticketing platform, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the ticketing platform.

 

Masters of Choreography reserve the right to change these Terms at any time, effective immediately upon posting on REFUND POLICY on www.mastersofchoreography.com . To ensure you are aware of the latest Purchase Policy and Terms and Conditions of Use, please check this page periodically. The latest date of issue will be posted at the top of this page.

 

SECTION 2: PERMITTED USE OF THE MOC PLATFORM

 

You agree that you are only authorised to visit, view and to retain a copy of pages of any MOC platforms for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this site for any purpose other than to review an event and its promotional information, for personal use, or to purchase tickets for your personal use, unless otherwise specifically authorised by MOC to do so.

 

The content and software on this site is the property of MOC and is protected by Australian and international copyright laws. We post a legal notice and various credits on the MOC platforms, which may not be amended or removed. You must not remove this notice or these credits, or any additional information contained along with the notices and credits.

 

 

SECTION 3: LINKS AND SEARCH RESULTS ON THE MOC PLATFORM

 

The MOC platforms may include links posted by the MOC or automatically produce search results that reference or link to third party sites throughout the World Wide Web. To the extent permitted by law, where MOC has no control over these web sites or the content contained within them, MOC cannot guarantee, represent or warrant that the content contained in third party websites is accurate, legal and/or inoffensive.

MOC does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer in a harmful or damaging way. By using the MOC platform to search for or link to another site, you agree and understand that you may not make any claim against MOC for any damages or losses, whatsoever, resulting from your use of the MOC platform to obtain search results or to link to another site. If you have a problem with a link from the MOC platform, please notify us at info@mastersofchoreography.com and we will investigate the problem you describe in your email and take actions that we deem are appropriate in our sole discretion.

 

SECTION 4: UNAUTHORISED USE OF THE MOC PLATFORM

 

Illegal and/or unauthorised uses of the MOC platform, whether for unauthorised ticket sales, unauthorised framing of or linking to the MOC platform will be investigated and appropriate legal action will be taken.

 

SECTION 5: VIOLATION OF THESE TERMS AND CONDITIONS

 

If you violate these Terms including if you post or provide User Content which violates these Terms or has violated the rights of MOC, any other User or the law, MOC may terminate your use of the MOC platform, prevent you from making all future bookings using the chosen MOC platform, and/or take legal action against you. Where this occurs, MOC will provide you with reasonable prior written notice that this will be implemented, together with reasons for that action being taken. If you wish to dispute that decision of MOC, you have 5 days within MOC providing its notice to you to do so and MOC will act reasonably in considering your response.

 

If you materially violate these Terms, MOC may cancel your ticket orders in which case MOC will provide you with written notice of that cancellation together with reasons for that cancellation and will provide you with a refund of the ticket price paid by you.

You agree that monetary damages may not provide a sufficient remedy to MOC for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations.

MOC may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. This is in addition to any other uses permitted under our Privacy Policy.

MOC is not required to provide any refund to you if you are terminated as a user because you have violated these Terms, except as expressly set out in these Terms.

 

SECTION 6: MOC COPYRIGHT POLICY

 

You may only submit content to the MOC platform (“User Content”) where you have the rights to do so. In particular, you:

may not use the MOC platform to unlawfully transmit copyrighted material (including articles, images, stories and software) without a license, express consent, valid defence or fair use exemption to do so; and

must ensure that the content you upload does not infringe the copyrights or other rights of third parties (such as privacy or publicity rights).

 

SECTION 7: DISCLAIMERS

 

MOC does not promise that the MOC platform will be error-free, uninterrupted, nor that it will provide specific results from use of the MOC platform or any content, search or link on it.

The MOC platform and its content are delivered on an “as-is” and “as-available” basis.

MOC can not ensure that files you download from the MOC platform will be free of viruses or contamination or destructive features although MOC will take steps consistent with industry practice to protect against this occurring.

MOC does not by these Terms exclude any rights and remedies in respect of goods or services under the Trade Practices Act 1974 (Cth) or equivalent state or territory legislation which cannot be excluded, restricted or modified. However, MOC excludes all rights, remedies, conditions and warranties in respect of goods or services from your use of this site and the MOC platform whether based in statute, common law or otherwise to the extent permitted by law. To the fullest extent possible, the following paragraphs of this clause 7 will apply.

MOC will not be liable for any damages of any kind arising from the use of the MOC platform, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

MOC makes no guarantee of any specific result from use of the MOC platform or use of the MOC service.

MOC disclaims any and all liability for the acts, omissions and conduct of any third party users, MOC users, advertisers and/or sponsors on the MOC platform, in connection with the MOC service or otherwise related to your use of the MOC platform and/or the MOC service. MOC is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the MOC platform.

Without limiting the other provisions of this clause 7, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the MOC platform to MOC at info@mastersofchoreography.com. MOC may investigate the claim and take appropriate action, in its sole discretion.

 

SECTION 8: PAYMENT METHODS

 

MOC processes your credit card depending upon the methods accepted by MOC which may include: Visa, MasterCard. At no stage does your entire credit card number get collected or stored in Our system. The only parties to receive the entire card number are Our bank and the Payment Gateway. If you are concerned about using your credit card online please contact us for assistance.

 

SECTION 9: LIMITS ON TICKETS PURCHASES PER CUSTOMER

 

When purchasing tickets on MOC, you may be limited to a maximum of 10 tickets for each event unless otherwise authorized by MOC. If you try to circumvent the MOC platforms to purchase more than 10 tickets, MOC may at its discretion cancel additional bookings. This limitation has been designed to prevent unfair buying practices at popular events and make sure everyone gets a fair chance of attending the event. The reselling of tickets is strictly prohibited by non-authorised re-sellers, tickets found to be re-sold will be voided and canceled at MOC’s discretion.

 

SECTION 10: PRICING AND TICKET AVAILABILITY

 

MOC sells tickets to various shows and events and the ticket prices, booking fees, postage and handling fees (if posted tickets are an option) or the seating selections are determined per show and event.

Ticket inventory is the responsibility of MOC or the venue. Occasionally, additional tickets may be available in addition to initial inventory.

 

SECTION 11: CREDIT CARD PURCHASES – PROOF OF IDENTITY

 

In rare cases MOC and/or our partners may request that a ticket holder present the credit card used when purchasing tickets in order to gain admittance to the event, or prior to the event for fraud preventative measures.

If you are unable to present the credit card used to purchase tickets and a picture identification (which must match each other and must match the name under which the booking was made) MOC may at it’s discretion cancel any tickets under the booking and refuse entry into the event.

 

SECTION 12: LICENSED VENUES – PROOF OF IDENTITY

 

In Australia, MOC may sometimes sells tickets for events at licensed venues, and these venues require a valid driver’s license, passport or proof of age to prove you are over 18 years of age. You may need to present this proof at the event venue to obtain admission.

 

SECTION 13: DELIVERY OF TICKETS

 

Through the MOC platform, MOC may elect to offer one or more of the following delivery options for your ticket order. The proof of identity requirements set out in clauses 12 and 13 will apply regardless of the delivery of ticket method used.

By “email / e-ticket” option: The MOC platform provides an opportunity for you to provide your email address and will attempt to deliver your e-ticket by email to that email address. If you do not receive your e-ticket then please contact MOC by email at info@mastersofchoreography.com at least 48 hours before the scheduled event.

By “at the door” option: Tickets delivered through “at the door” delivery option are typically available one hour prior to the event start time at the location set by MOC.

By “Post” or “Registered Post” option: Please ensure you supply the correct billing and credit card account information for ticket orders as incorrect details will delay processing and delivery. MOC do not post to PO Boxes.

Delivery of tickets are the responsibility of MOC. If you have selected delivery through the mail, please allow at least 10 working days after your order is made to receive your tickets from MOC unless MOC has provided express delivery options. If you have not received your tickets within 48 hours of the event, please contact MOC via the phone number or email address supplied on the MOC event page or contact MOC at info@mastersofchoreography.com.

All purchases are charged to your credit card at the time of purchase, not at the time of entry to the event, unless tickets are being sold at the event.

 

SECTION 14: CANCELLED EVENTS

 

Occasionally, events are cancelled or postponed by MOC due to weather conditions or situations affecting the staff or audience. When this occurs, MOC will make every effort to ensure you receive a prompt refund and/or exchange if applicable.

If an event is cancelled or postponed, refunds will be determined by MOC. To find out about the refund availability and process:

you will be notified by email if you have opted in to receive email updates; or

you can review notices posted on MOC’s website or contact MOC via the email at info @mastersofchoreography.com.

If the event was moved or rescheduled, MOC may set refund limitations. Contact MOC for exact instructions.

If a refund has been confirmed by MOC then the following refund method applies:

If you booked online, by phone or by a Registration Form using a credit card, MOC will automatically refund to the credit card used for purchase within 14 days of notifying you that a refund for this event applies.

If you purchased the ticket(s) independently of the MOC platform, you will need to return the tickets directly to the place where you purchased the tickets.

 

EXCHANGES AND REFUNDS

 

Before purchasing tickets, carefully review your event and ticket selection. NO REFUND OR EXCHANGE ON ANY TICKET will be given or service fee except during cancellation or rescheduling, or relocation of an event by MOC, or circumstances required by Live Performance Australia code of practice for Event Ticketing (www.liveperformance.com.au) given that the customer has requested the refund within a reasonable time and provide valid proof of purchase. Refund liability is limited to the total amount of the ticket purchase (including any fees or charges). The seller is not liable for expenses incurred as a result of the cancellation.

MOC cannot offer you a refund if you can no longer attend an event or any personal circumstances, however you may give your tickets to another person to use.

Name changes policies may vary on an event basis. Please check specific event terms of service regarding name changes.

MOC will not replace lost, stolen or damaged hard copy tickets. Lost e-tickets can be re-issued to owners to the initial email address used to purchase the tickets minimum 48 hours prior the event.

 

OTHER ITEMS

 

MOC may reserve the right of:

Admission to events, latecomers may not be admitted until a suitable break.

To change/withdraw advertised artists, programs or seating without notice.

MOC may also append the Terms and Conditions and these additional terms are displayed and agreed to by the purchaser during the booking process.